Harvard Business Professor Turns Restaurant Overcharge Into Case Study For Horrible Patrons

Last week, Ben Edelman ordered what he thought was $53.35 worth of Chinese food from Sichuan Garden. A little recalculating lead him to discover he was overcharged by $4 based on an out-of-date menu being posted on their website. Being an associate professor at Harvard Business School, where he teaches in the Negotiation, Organizations & Markets unit. He obviously took this to the level of ridiculous. In an extremely long exchange of emails with the restaurant owner and himself, he offers complaints, advice, and the willingness to accept a refund of the discrepancy. But Edelman did admit that the food delivered was “delicious.”

THE CONVERSATION QUESTION: How Far Would You Go To Win A Dispute Over A Restaurant Food Charge?

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